PT. 1. PERSISTENCE AND CHANGE -- 1. The theoretical perspective -- 2. The practical perspective -- PT. 2. PROBLEM FORMATION -- 3. "More of the same," or When the solution becomes the problem -- 4. The terrible simplifications -- 5. The utopia syndrome -- 6. Paradoxes -- PT. 3. PROBLEM RESOLUTION -- 7. Second-order change -- 8. The gentle art of reframing -- 9. The practice of change -- 10. Exemplifications -- 11. The wider horizons